Privacy Policy

Who we are

[Legal company name], trading as Royal Turks & Caicos Golf Club, Grace Bay Road, Providenciales, Turks and Caicos Islands. If you have any questions about this policy or your information, email us at marketing@habgroup.com.

What we collect

• Booking details: your name, email, phone number, address and round details when you book online, by phone, at the Pro Shop, or through a hotel, travel agent or booking partner.
• Messages: anything you send us through our contact forms, email, WhatsApp or the chat assistant on our website.
• Email sign-ups: your name and email address when you join our mailing list, including through our free Wi-Fi.
• Free Wi-Fi: if you log in with Facebook, Instagram or email, we receive your name, email address and any details the social network shares, such as gender.
• Surveys: your answers to our post-round survey and, if you choose to share them, your name and email.
• Website use: through cookies and Google Analytics, we see how visitors use our site, such as pages viewed, device, browser and approximate location.
• Phone calls: calls to the Pro Shop may be recorded for training and quality.

How we use it

• To manage your bookings and payments
• To reply to your questions and requests
• To send you news and offers from the club and the HAB Group, including our hotels and residences, if you’ve agreed to hear from us
• To improve the course and our services, using your survey feedback
• To understand how our website is used and make it better
• To protect our website from spam and misuse
• To meet our legal obligations

Emails from us

We’ll only send you marketing emails if you’ve agreed to receive them. Every email includes an unsubscribe link, or you can email us and we’ll take you off the list.

Who we share it with

We never sell your personal information. We share it only with:

• Trusted service providers who work on our behalf, such as our online tee-time booking system, email provider, website analytics, spam protection, website chat and payment providers
• Other companies in the HAB Group
• Authorities, where the law requires it

Our providers may only use your information to provide their services to us.

Information stored outside the Turks and Caicos Islands

Some of our service providers store information in other countries, including the United States. We choose reputable providers that protect personal information to recognised standards.

Cookies

Our website uses cookies to work properly and to help us understand how visitors use it. You can manage your choices through our cookie settings or your browser.

How long we keep it

We keep your personal information only for as long as we need it for the reasons above, or as long as the law requires. After that, we securely delete or anonymise it.

Keeping it safe

We use appropriate technical and organisational measures to protect your information, and only staff who need it to do their jobs can access it.

Your rights

You can ask to see the information we hold about you, correct it, delete it, or stop us using it for marketing at any time. Just email marketing@habgroup.com with your name and your request. If you live in the UK or the European Union, you also have the right to complain to your local data protection authority.

Children

Our website isn’t aimed at children. We don’t knowingly collect information from anyone under 16, except where a parent or guardian provides it, for example when booking a junior round.

Post-round survey prize draw

Golfers who complete our post-round survey can enter a draw to win a three-night stay at The Regent Village Townhomes, including free golf. Blackout dates apply, mainly around major holidays, and stays are subject to availability. Flights and meals are not included.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.